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DEAR PATIENTS PLEASE ENSURE YOU ALWAYS WEAR A MASK OR SCARF OR FACE COVERING WHEN VISITING THE PRACTICE THIS HAS BEEN INSTRUCTED BY THE NATIONAL GUIDELINES.

IMPORTANT PLEASE READ

 Garden City patients

Share your feedback to shape future General Practice care

NHS Bury CCG is carefully considering the longer term plans for Garden City to ensure that the best decision for ongoing medical provision for patients is made.

It is important that this consideration involves you and is informed by your feedback.

You will shortly be receiving a letter from the CCG to update you on the options and next steps and to explain how you can share your feedback by 5th August 2020.   Your feedback will be captured via an online survey, and we have included the link to the survey here for ease: https://www.onecommunitybury.co.uk/gc-medical-centre-feedback

 Thank you in advance for sharing your valued feedback.

Practice Charter

smiling_patientWe aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.

The care of your health is a partnership between yourself and the Primary Health Care Team. The success of that partnership depends on an understanding of each other’s needs and co-operation between us.

Our Responsibility to You:

  • You will be greeted courteously
  • You have a right to confidentiality
  • You have the right to see your medical records subject to the limitations of the law
  • You will be seen the same day if your problem is urgent
  • You will be seen by the doctor of your choice whenever possible
  • You will be informed if there will be a delay of more than 20 minutes for your appointment
  • You will be referred to a consultant when your GP thinks it necessary
  • You will be given the result of any test or investigation on request or at your next appointment
  • Your repeat prescription will be ready for collection within 48 hours of your request
  • Your suggestions and comments about the services offered will be considered  sympathetically and any complaint dealt with quickly

Your Responsibility to Us:

  • Please treat all surgery staff with the same respect – we are all just doing our job
  • Do not ask for information about anyone other than yourself
  • Tell us of any change of name or address, so that our records are accurate
  • Only request an urgent appointment if appropriate.
  • Home visits should only be requested if  you are really too ill to attend surgery, and night visits should be for emergencies only – the  Doctor On-Call will be at work as usual the next day
  • Please cancel your appointment if you are unable to attend
  • Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency
  • Please allow sufficient time for your consultant’s letter or the results of any tests to reach us. You will be advised of the usual length of time to wait
  • Use the tear off slip to request your repeat prescription whenever possible.  Please attend for  Review, when asked, before your next prescription is due
  • Do let us know whenever you feel we have not met our responsibility to you

    We would, of course, be pleased to hear when you feel praise is due as well.



 
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