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DEAR PATIENTS PLEASE ENSURE YOU ALWAYS WEAR A MASK OR SCARF OR FACE COVERING WHEN VISITING THE PRACTICE THIS HAS BEEN INSTRUCTED BY THE NATIONAL GUIDELINES.

IMPORTANT PLEASE READ

 Garden City patients

Share your feedback to shape future General Practice care

NHS Bury CCG is carefully considering the longer term plans for Garden City to ensure that the best decision for ongoing medical provision for patients is made.

It is important that this consideration involves you and is informed by your feedback.

You will shortly be receiving a letter from the CCG to update you on the options and next steps and to explain how you can share your feedback by 5th August 2020.   Your feedback will be captured via an online survey, and we have included the link to the survey here for ease: https://www.onecommunitybury.co.uk/gc-medical-centre-feedback

 Thank you in advance for sharing your valued feedback.

Patient Advice and Liaison Service (PALS)

pals

Our Patient Advice and Liaison Service (PALS) is a confidential service that provides help, advice and information for patients, families and carers. At the end of January 2016 our PALS service was greatly expanded and new PALS offices were opened front of house at each one of our four hospitals. The re-launch of our PALS service and their relocation has helped raise the bar on quality for our patients and their relatives.

PALS is here to:

  • Help our patients and families find answers to questions or concerns regarding their care or treatment.
  • Provide patients and carers with information, advice or support.
  • Help to resolve concerns quickly by liaising with staff and managers.
  • Refer our patients and carers on to external agencies or specialist advocacy services, where this is appropriate

PALS seeks to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information and will try to address any issues of concern.

To download the PALS leaflet please click here.



 
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