Our Patient Advice and Liaison Service (PALS) is a confidential service that provides help, advice and information for patients, families and carers. At the end of January 2016 our PALS service was greatly expanded and new PALS offices were opened front of house at each one of our four hospitals. The re-launch of our PALS service and their relocation has helped raise the bar on quality for our patients and their relatives.
PALS is here to:
- Help our patients and families find answers to questions or concerns regarding their care or treatment.
- Provide patients and carers with information, advice or support.
- Help to resolve concerns quickly by liaising with staff and managers.
- Refer our patients and carers on to external agencies or specialist advocacy services, where this is appropriate
PALS seeks to promote the importance of listening to patient enquiries and concerns. To support this, the PALS team work closely with staff who have direct contact with patients, their families and carers, providing help and information and will try to address any issues of concern.
To download the PALS leaflet please click here.